Welcome to ocoolai (one.ocoolai.com), operated by ocoolai ("we", "us").
Please read these terms in full before using the Service. By registering an account, ticking the acceptance box, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these terms together with our Privacy Policy and Disclaimer. If you do not agree, do not use the Service.
If you use the Service on behalf of an organisation, you represent that you are duly authorised to bind that organisation, which is equally bound by these terms.
The Service is an AI model access and application platform providing:
We are not the developer or rights holder of the models. Our role is access and forwarding. The range, capability, price, and availability of models are determined by upstream providers, and we may add, adjust, or withdraw any model at any time without separate notice.
You must be at least 18, or the age of legal capacity to contract in your jurisdiction. You represent that: (a) you meet that age requirement; (b) you have not previously been suspended or removed from the Service; and (c) your registration and use comply with all applicable laws.
You must provide true, accurate, and complete registration details and keep them current. You are solely responsible for the confidentiality of your password and for all activity under your account.
If you have reason to believe your account is no longer secure, change your password immediately and notify us.
An API key is equivalent to your identity credential. You are responsible for the confidentiality of all keys, tokens, and credentials, and for all activity and charges incurred with them — whether or not authorised by you — except where directly caused by our breach of these terms.
Never commit API keys to public repositories, front-end pages, client applications, or anywhere readable by a third party. Losses from key exposure are yours to bear. Revoke a compromised key in the console immediately.
We may suspend, revoke, or limit your credentials or account access where we reasonably believe it is necessary to protect the Service, you, us, or any third party.
If you use sub-accounts to grant access to members of your organisation, you as the primary account holder must: (a) ensure each sub-account user complies with these terms; (b) accept responsibility for the conduct and charges of all sub-accounts; and (c) set appropriate permissions and credit limits for each.
The Service is prepaid. You purchase credits before calling models, and you will have an opportunity to review the applicable charges before paying.
Charges are calculated from the model's unit price, the tokens (or other units) actually consumed, and any applicable multiplier, and are deducted from your credit balance. Model prices are those shown on the model catalogue or pricing page, and the request log itemises the billing breakdown for every call.
We may change prices. Changes will be published through an in-product announcement or the pricing page before taking effect, and will not apply retroactively to calls already completed.
Except where applicable law requires otherwise or we agree in writing, purchased credits are non-refundable. If your service is terminated for breach of these terms, remaining credits are forfeited.
If a system fault on our side causes duplicate or clearly erroneous charges, raise a claim within a reasonable period of discovering it and we will compensate or refund after verification.
Credits are not legal tender or currency of any kind, carry no equivalent cash value, constitute no debt claim against us or any proprietary right, and are non-transferable, non-exchangeable, and non-withdrawable. They may be used only for the features of the Service.
We may impose reasonable limits on request rate, concurrency, and payload size to preserve stability and fair use.
Every model you reach through the Service is supplied by an upstream provider and governed by that provider's own terms of use, acceptable use policy, and data policy ("Upstream Terms").
You are responsible for reviewing the Upstream Terms of a model before using it and for determining whether they permit your intended use. Using a model constitutes your agreement to its Upstream Terms, and you must ensure your sub-account users and your own customers comply as well.
Upstream Terms may be amended, supplemented, or replaced by the provider at any time. Continued use of a model after its Upstream Terms are updated constitutes acceptance of the update.
We do not guarantee the availability of any model. Models are provided on an as-available basis, and uptime and performance are determined by the upstream provider.
Some providers do not permit access from particular regions, entities, or use cases. You must not, and must not permit others to, circumvent such restrictions through VPNs, proxies, or any other means, nor circumvent technical measures we or a provider put in place. Breach of this section is a material breach permitting immediate suspension or termination.
We are not responsible for the acts or omissions of upstream providers, including suspension, restriction, withdrawal, degradation, or modification of a model, or errors and misstatements in the Upstream Terms themselves. If a provider restricts your access, you must resolve it with that provider directly.
"Input" means everything you submit to the Service (prompts, text, images, audio, documents). "Output" means what a model returns in response. Together they are "User Content".
You retain all intellectual property rights you hold in your Input. Your rights in Output are governed by the Upstream Terms of the relevant model — providers differ on this point, so check before relying on it.
To deliver the Service, you grant us a non-exclusive, worldwide, royalty-free licence to host, cache, store, transmit, reproduce, display, and reformat your User Content strictly to the extent necessary to operate and provide the Service.
The licence is confined to operating the Service and terminates when you delete the relevant content or the Service ends. It does not extend to using your User Content for model training, advertising, resale, or any other commercial purpose.
For every Input you submit, you represent and warrant that:
Output is produced by a probabilistic model and may contain factual errors, flawed reasoning, outdated information, or entirely fabricated content. Similar inputs from different users may produce identical or near-identical outputs, so Output is not necessarily original and may not be protectable by intellectual property rights.
Verify the accuracy and suitability of any Output before relying on it. Output does not constitute professional advice. See the Disclaimer.
By using the Service you agree not to:
Labelling AI-generated content: where applicable law requires AI-generated or synthetic content to be labelled, you are responsible for meeting that obligation when you publish Output.
We may suspend or terminate your account without prior notice where we reasonably suspect a breach of this section, and reserve the right to report to the relevant authorities.
All intellectual property in the Service's interface, code, design, documentation, trademarks, logos, and other constituent elements belongs to us or the respective rights holders. Beyond the limited rights expressly granted here, no rights are granted to you.
You must not remove, obscure, or alter any proprietary notice in the Service.
The Service is provided on an "as is" and "as available" basis. We do not promise uninterrupted, error-free, or delay-free operation, and we provide no service level agreement (SLA) unless separately agreed in writing.
We may suspend or limit the Service for maintenance, upgrades, incident response, upstream provider outages, or force majeure. We will use reasonable efforts to announce planned maintenance in advance.
We may add, modify, suspend, or discontinue any feature at any time. Where a change would materially reduce a core paid feature, we will announce it in advance.
AI Chat and AI Studio are free modules provided as tools for verifying API key functionality and trialling model behaviour, not as production-grade conversation or creation applications.
Their use is governed specifically by the Disclaimer, which provides among other things that no availability or data durability guarantee is offered, that you should keep your own copies of your data, and that we accept no liability for data loss. Read the Disclaimer in full before using them.
The Service may integrate with or link to third-party services (model providers, identity providers, object storage, and MCP or search services you connect yourself). Those services are operated independently under their own terms and policies.
We make no warranty as to their content, availability, security, or conduct, and accept no liability for them.
You may stop using the Service at any time, or request account deletion as described in the Privacy Policy.
We may suspend or terminate all or part of your access where:
Your right to use the Service ends immediately. Provisions that by their nature should survive — including intellectual property, disclaimer of warranties, limitation of liability, indemnity, and dispute resolution — continue in force.
To the maximum extent permitted by applicable law, the Service and all content and Output are provided "as is" and "as available", without warranty of any kind, express or implied.
We expressly disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, timeliness, uninterrupted operation, and freedom from viruses or errors.
We do not warrant that the Service will meet your requirements; that it will be uninterrupted, timely, secure, or error-free; that any result obtained will be accurate or reliable; or that any defect will be corrected.
Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
To the maximum extent permitted by applicable law:
we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data, business interruption, or the cost of substitute services, on any theory of liability and whether or not we were advised of the possibility;
our aggregate liability for any and all claims under these terms will not exceed the lower of: (a) the total fees you actually paid us for the Service in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD 100) or its equivalent;
for free modules, including AI Chat and AI Studio, we accept no liability to the extent permitted by applicable law.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so parts of this section may not apply to you. In such cases our liability is limited to the smallest extent permitted by law.
You agree to indemnify, defend, and hold harmless us and our officers, employees, and agents from any third-party claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your Input or your use of Output; (c) your breach of these terms or any applicable Upstream Terms; or (d) your infringement of any third-party right.
These terms are governed by the laws of the place where the Service is operated, without regard to conflict of laws rules. Where mandatory consumer protection law in your jurisdiction affords you stronger protection, that law prevails.
Any dispute should first be addressed through good-faith negotiation. Failing that, it shall be submitted to a court of competent jurisdiction.
To the extent permitted by applicable law, you agree to bring claims only in your individual capacity and waive any right to bring or participate in a class action, class arbitration, or representative proceeding.
In any event, any cause of action arising from these terms or the Service must be brought within one (1) year of accruing, failing which it is permanently barred.
We may revise these terms. For material changes we will notify you through an in-product announcement, email, or a prominent notice at sign-in, and allow a reasonable transition period.
Revised terms take effect on publication, and continued use after that date constitutes acceptance. If you do not accept a revision, you should stop using the Service.
For questions about these terms, please reach us through the support or ticket channel provided on this site.
Operator: ocoolai